How do I create an account?

There are three ways you can create an account with MediDxSupply:

Online: Select ‘my account’ at the top of the website and proceed to register an account by filling in your details


Can I change my password?

Simply select ‘my account’ at the top of the website and you will find the process to change your password. For security, we recommend your password be at least 8 characters long and contain letters, numbers and symbols.


Can I check if my order has been dispatched?

Yes, simply sign into your account and select ‘my account’ at the top of the page. You can then select the ‘previous orders’ box to see the status of your order. The status will show one of the following:

Pending: Order has been successfully submitted

Processing: Your order is being dealt with and stocks are checked against the order.

Dispatched: Your order has been posted

Awaiting Payment: You selected to pay for your order by cheque or direct bank transfer and we will not dispatch your order until funds are deposited to MediDxSupply

Item/s back ordered: One or more of the items you ordered are currently out of stock, so we have sent you the items which we have available. We ‘back-order’ for your convenience, so that you receive all of the available goods in a timely manner as possible. Please note that we will never receive an additional delivery charge for back-ordered items which are sent to you at a later date.


Can I cancel my order?

You may cancel orders with no cost incurred as long as the items have not yet been dispatched. Please note there will be a charge of 3% for any transaction fees incurred. If your items have been dispatched, you can still cancel your order – please see our returns policy for more information.


What do I do if I forget my password?

On the sign in page, select ‘Forgot Your Password?’, then simply enter your email address and you will receive an email with a link to reset your password.


Can I change my order?

You can cancel your order if it has not yet been dispatched. As this is time sensitive, we recommend you call our customer support team, Monday to Friday, 9am to 5:30pm on 0330 1388 562


What if an item is out of stock?

If any items from your order are not in stock, MediDxSupply will place it on back order and send the items when they are received into the MediDxSupply warehouse. There will be no additional delivery costs for any delayed items sent. If an item is expected to be out of stock for a long period of time or has become unavailable, our customer support team will contact you.