Deliveries & Returns

 

What are the delivery costs?

Orders to the UK Mainland over £75 excluding VAT will receive free delivery*.

UK Mainland orders under £75 excluding VAT will have a delivery charge of £4.99**.

*Free Delivery is for mainland UK only (i.e. excludes Isle of Man, Jersey, Guernsey etc.).

**Delivery charge of £4.99 applies to mainland UK only (i.e. excludes Isle of Man, Jersey, Guernsey etc.).

For next day delivery to the UK, orders must be placed before 3pm between Monday and Thursday, the cost of next day delivery is £6.99.

Orders outside of the UK (international) or mainland UK may occur additional delivery charges. 

Please note MediDxSupply is not responsible for any local customs and tax charges, these are solely the customer’s responsibility. If you fail to take the appropriate action with your local agents and the order is returned, MediDxSupply will pass on any charges incurred.

Prices shown above are for stock products only. Items which are delivered directly from the manufacturer or are of an unusual size may occur additional charges.

The prices displayed above are for orders placed online only. Orders placed through alternative methods will be subject to additional charges.

All prices are excluding VAT.

 

How long will an order take to be delivered?

MediDxSupply aims to process orders placed before 3pm on Monday to Thursday, and before 12pm on Friday on the same day if all items are in stock. This excludes Saturdays, Sundays and bank holidays. Whilst MediDxSupply has this target in order to provide a high level of service, standard delivery orders are still subject to a 2-5 working day delivery time. When ordering, there is an option to select next working day, if an order is placed before 3pm (Monday to Thursday) and is in stock, we will prioritise the order (additional costs apply). If items are not in stock, our customer support team will aim to contact you to inform you of the delay. Some non-stock items such as fridges and furniture come directly from the manufacturer and usually take between 1 and 3 weeks to be delivered. Our customer support team will contact you to advise of the delivery date and time for non-stock orders. Some remote parts of the UK within Scotland and Northern Ireland may take longer than the stated delivery time.

 

What countries do you ship to?

MediDxSupply delivers worldwide. Delivery can take longer than the standard 2-5 working days if outside of the UK. In some instances, the postage and packaging charges may change after the order has been placed. If this situation occurs, our customer support team will contact you. MediDxSupply will fully comply with the import regulations of all foreign countries. Regulations may affect whether an order can be completed, or may delay the delivery of an order. MediDxSupply will aim to contact you in either of these situations. MediDxSupply does not take responsibility for any local customs and tax charges.

 

Which courier companies do you use?

MediDxSupply mainly uses Royal Mail and UKMail to deliver orders. Products which come directly from the manufacturer may use alternative courier companies. MediDxSupply may use other couriers for international deliveries.

 

Can I collect my order from your warehouse?

Unfortunately it is not possible to collect orders from our warehouse.

 

How much must I spend to get free delivery?

For standard orders to the UK, delivery is free when the total is over £75, excluding VAT. Orders placed via other methods than online may be subject to additional charges.

 

Can someone else sign for my order?

Yes, anyone can sign for your order as long as they are at the specified delivery address.

 

What is your returns policy?

MediDxSupply works hard to ensure products are of the highest quality and it is unlikely that they will be defective. However, if you do need to make a return, we operate a 30-day money back guarantee. For the majority of products, if they are in their original condition you will receive the full amount back, minus postage and a 3% credit transaction charge. Larger products or products that are not stock items may incur additional restocking charges.

Please be aware, we may not be able to accept a return:

If a product has a set storage condition (such as pharmaceuticals).

Is a non-stock item.

Is a made to order or custom made product.

In the event that the customer is not satisfied with the goods, but the goods are not defective or incorrect, MediDxSupply reserves the right to refuse the return of the goods.

For hygiene and safety reasons, we cannot exchange or accept the return of items which have been opened and used. In addition, there are certain products that due to infection control will not be accepted whether they are opened or not.

You have 30 days from the date on your receipt to return an item to us for a refund or exchange. All returns must be in their original packaging and exhibit no evidence of being mistreated. If any goods have been damaged or opened then we cannot offer a refund.

Upon receipt of any returned goods, we will then offer the refund providing that the goods meet the above conditions.

 

How do I make a return?

Should you need to make a return, please call our customer support team on 03301338562 Monday to Friday, 9am to 5:30pm. Alternatively, you can email info@MediDxSupply.co.uk and a member of our team will be in touch.

 

Do I have to pay for return postage?

If you are returning an item/s, for a refund or an exchange, then the cost of returning the item to us is your responsibility and the postage charges will fall to you.

Please note, the item/s is your responsibility until it reaches MediDxSupply. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

 

Can I make an exchange?

Yes, MediDxSupply will exchange goods within 30 days of receipt of your order, providing that the goods you wish to exchange are in their original condition with their original packaging. You will only be charged the cost of shipping. Any variation in pricing of the goods will be charged or credited to your account. For hygiene and safety reasons, we cannot exchange or accept the return of items which have been opened or used. In order to make an exchanged, please contact our customer support team on 03301338562 Monday to Friday, 9am to 5:30pm, or email info@MediDxSupply.co.uk

 

When will I receive a refund?

Once MediDxSupply receives the returned item/s, we will immediately refund you.

 

What do I do if I received a wrong/faulty item?

Unfortunately, mistakes may rarely occur and you may have received the wrong or a faulty item. Please contact a member of the MediDxSupply customer support team and they will be happy to assist. You have 30 days from receipt of your order to return it to MediDxSupply.